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Hospitality · Hospitality pack

Every room sold once. Every guest remembered.

Route Royal runs a hotel, resort or villa on one platform, from the rate a guest is quoted to the invitation back: rooms and rates, direct bookings and your channels, arrivals and the front desk, housekeeping and maintenance, folios and the night audit, and the guest’s whole story. With Q, the AI built in, keeping the morning in hand.

Book a demoStart a free trial
ways to sell a stay: rooms, suites, whole villas and single beds
4
ways to guarantee a booking, from pay later to a deposit
4
countries’ stay taxes built in: Mauritius, Australia and South Africa
3
Pre-arrival registration completeBooking 2418 · 2 guests
Channel booking: Garden SuiteThrough your channel manager · just now
Direct booking: Deluxe King, 3 nightsYour website · deposit taken

One stay, start to finish

Follow Booking 2418 from the quote to the invitation back.

A stay is many small promises: the rate, the room, the extra pillows, the bill split the right way. Route Royal keeps every one on the booking’s record. Scroll on and watch three nights in a Deluxe King in Mauritius get quoted, booked, prepared for, checked in, looked after and checked out.

Booking 2418

Checked out
Nights
3
Requests
2
Messages
6

  1. 01·Quote

    Quoted night by night.

    The rate plan prices each of the three nights, with breakfast for two as a package, and checks the minimum stay and every restriction. The quote keeps each night as it was priced, so a later rate change never moves it.

    • Seasonal and derived rates
    • Packages
    • Minimum stay and restrictions

    Ask QWhat can we offer the Martins for 18 to 21 November?

    Runs on Hospitality pack

  2. 02·Book

    Booked on your own site, held at once.

    The guests book on your website. The room is held the moment they start to pay and confirmed with the deposit, and the same engine sells to your channels, so the last room is only ever sold once.

    • Direct booking engine
    • Holds that expire
    • One room, sold once

    Runs on Websites

  3. 03·Prepare

    Ready before they land.

    A pre-arrival message goes out in the guests’ language, and they register in the guest portal, add each other as companions, ask for an airport transfer and choose a late checkout. Their preferences from the last stay are already on file.

    • Guest portal
    • Preferences remembered
    • Consent per purpose

    Ask QSend the Martins their pre-arrival note

    Runs on Communication

  4. 04·Check in

    Room 101, ready and waiting.

    The front-desk board shows the arrival on the property’s own date. Room 101 is assigned, housekeeping has inspected and released it, and the key comes from your lock provider. A room-ready message goes out when it is.

    • Front-desk board
    • Room assigned
    • Keys from your lock system

    Runs on Hospitality pack

  5. 05·Stay

    Every request owned, every charge on the folio.

    The guests ask for extra pillows from the portal, and the request has an owner until it is done. Dinner is charged to the room from your restaurant’s POS, onto the guests’ own folio window.

    • Requests with an owner
    • Charges to the room
    • Folio windows

    Ask QWhat’s still open for Room 101?

    Runs on Hospitality pack

  6. 06·Service

    Serviced around the guests.

    Room 101 is a stayover on the housekeeping plan. It goes from occupied to clean to inspected, the minibar is restocked from the floor store, and a dripping tap becomes a work order that is checked when it is fixed.

    • Room states
    • Minibar and linen stock
    • Work orders

    Ask QWhich rooms are ready for arrivals?

    Runs on Hospitality pack

  7. 07·Check out

    A bill split the right way.

    The room goes to the company that booked it and the dinners to the guests, each on their own invoice, with Mauritius VAT and the tourist fee worked out night by night. The night audit closes the day only when the money balances.

    • Company and guest payers
    • Stay taxes by country
    • Night audit

    Runs on Hospitality pack

  8. 08·Invite back

    Remembered for the next stay.

    The stay joins the guests’ history with their preferences. Q drafts the thank-you and an invitation back, and it goes only to the guests whose consent allows it.

    • Stay history
    • Thank-you drafted by Q
    • Sent with consent

    Ask QDraft a thank-you to this week’s departures

    Runs on Communication

The platform, module by module

Everything a hotel runs on.

Rooms, rates, reservations, your direct bookings and channels, the front desk, housekeeping, guests, folios and stock. Pick a module to see what it holds.

Rooms and spacesHospitality pack

Every room, suite, villa and bed.

Lay out each property as it is built, sell room types before you assign a room, and keep beds, guests and the legal limit apart.

Layout
BuildingsFloorsRoomsSuitesCommon areas
What you sell
Room typesRooms and suitesWhole villasVillas whole or by the roomSingle beds
Occupancy
BedsSleeping placesMaximum guestsLegal occupancy limit
Accessibility
Step-free accessWheelchair accessibleAccessible bathroomVisual alarmHearing support
Next stopBook a demo

Q, built in

The whole house, a question away.

Q is the AI inside Route Royal. It reads the same arrivals, rooms and requests your team does, and drafts what to send, so the morning briefing takes a few questions.

  • Works as the person asking, within their permissions
  • Asks before it changes, books or sends anything
  • Never sells a room it can’t see, or issues a refund or a key

Prefer Claude or ChatGPT?

Connect them as custom connectors. Route Royal is a complete MCP server, so the AI you already use can work your guests, bookings and messages within the permissions you grant.

How Route Royal works with AI

With QTue 7:00

  1. You: Who’s arriving today?

    Eleven arrivals. Two are returning guests, and the Martins asked for a 07:00 airport transfer tomorrow.

  2. You: Which rooms are ready for arrivals?

    Seven are inspected. Room 214 is clean and waiting for inspection, and 305 is out of order until the tap is fixed.

  3. You: What’s still open from guests?

    Three requests: extra pillows for 101, a cot for 118 and a late checkout for 220.

  4. You: Draft a welcome note for this afternoon’s arrivals

    Here are drafts in English and French. Approve them and they go out with the room-ready message.

  5. You: Draft a thank-you to this week’s departures

    Here’s a draft. It will go to the 23 guests whose consent allows it.

The whole property

Built for everyone from the desk to the floor.

Managers, the front office and the housekeeping and maintenance teams all work on the same stays and rooms, each with the view and the permissions their job needs.

See every property, every night and every owner from one place.

One platform

Eight tools, one stay.

Most hotels run a PMS, a booking engine, a guest list, a messaging tool and a housekeeping app, with stock in spreadsheets. On Route Royal they are one record that follows the guest from the quote to the next stay.

What hotels juggle todayOn Route Royal
PricingAny plan, plus the Hospitality packRooms and rates, reservations and groups, the front desk, housekeeping and maintenance, folios and the night audit, owner statements, and stock and purchasing. Priced with you in a demo.Book a demo

Questions

What hoteliers ask us

What kinds of properties does it run?

Hotels and resorts with room types, unique villas, villas sold whole or by the room, and serviced apartments for long stays. Single beds can be sold on their own, and one operator can run them all, across properties and countries.

Does it connect to Booking.com, Expedia and Airbnb?

Yes, through a certified channel manager, which keeps your rates and availability in step with Booking.com, Expedia, Airbnb and Vrbo. Every channel sells from the same rooms as your own site.

Do we keep our current PMS?

No. Route Royal is the property management system, from reservations to the night audit. It does not run beside another PMS that also takes the money, so talk to us in a demo about moving your bookings and opening balances across.

Does it run our restaurant?

It connects to your restaurant’s POS, so in-house guests can charge meals to their room. It has no POS, menus or table bookings of its own.

What about the spa, groups and events?

Spa treatments and activities are booked against therapists and equipment, groups take room blocks with pickup and rooming lists, and weddings and events have function space, proposals and banquet event orders.

Which countries does it work in?

Mauritius, Australia and South Africa, with each country’s stay taxes worked out by property, night and guest, including the Mauritius tourist fee and the long-stay rules in Australia and South Africa.

Does it do revenue management?

It reports occupancy, ADR and RevPAR on each closed day, and connects to the revenue management system you use. It does not forecast demand or set prices on its own.

What does it cost?

Choose a plan for the size of your team, starting with a free trial, and add the Hospitality pack for rooms and rates, reservations, the front desk, housekeeping, folios and stock. The pack is priced with you, so book a demo.

Selling or developing propertyProperty

One stay, one record

Bring us a stay. We’ll run it with you.

In a demo we take one of your bookings from the quote to check-out on Route Royal: the room and its rate, the front desk, housekeeping and the folio. The pack is priced with you there.

Book a demo